Bushey man, Adam Rubens, wins court battle against 'unreasonable' easyJet cancellation policy (From Watford Observer)
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Bushey man, Adam Rubens, wins court battle against 'unreasonable' easyJet cancellation policy
A Bushey businessman has won a legal case against easyJet after challenging the airline’s sky-high cancellation fees.
Adam Rubens booked a ticket to Tel Aviv in Israel last December, but changed his mind half an hour later.
The budget airline charged the father-of-three £135 to cancel the £306 he paid for the flight and additional charges.
On top of a £30 each way flight cancellation fee and £17 credit card charge, easyJet kept the £38 baggage fee and £20 seat allocation fee.
Whilst Mr Rubens, who lives in Silverdale Road, was happy to pay the cancellation fee but he did not believe the additional charges were legally enforceable because they were not "reasonable".
The 47-year-old said: "Although the flight cancellation fee is excessive I knew that I had to pay that.
"But why should I have to pay the baggage fee and seat allocation when I could have booked them nearer the flight, which was meant to be this month.
"easyJet was not losing any money by changing those so I wasn’t prepared to pay it without a fight.
"It really got my goat, just because it was in the terms and conditions didn’t mean I was going to accept it."
Mr Rubens won his case against easyJet at Watford County Court on May 29.
Deputy District Judge Kenneth Arnold rejected easyJet's claim it was entitled to the full fees because Mr Rubens agreed to the terms and conditions.
Instead, Judge Arnold ruled easyJet's terms and conditions were "unreasonable".
He awarded Mr Rubens his £58 baggage and seat fees plus £50 legal costs.
Mr Rubens continued: "This was never about the money. It wasn’t even a crusade against easyJet. It was the principle. I was just so infuriated by the arrogance of the airline, who refused to hear my concerns because it was in their terms and conditions. I wanted to prove a point. Morally how can they do that to people? I couldn’t let it rest.
"Too many people accept their fate because it is written in a company's terms and conditions.
"I have been contacted by many people who have agreed with me, I am chuffed to have won the case. I knew my argument was right and was resistant to being ripped off.
"All terms and conditions are subject to fairness, and I hope this sets an example."
The Watford Observer made numerous attempts to contact easyJet, however they had not responded at the time of going to publication.