Leading local Estate Agency, Marshall Vizard, have been recognised for outstanding customer service to their clients, in the prestigious national “Estate and Letting Agent Awards 2015”, known as the ESTAS.

The ESTAS is the largest and longest running award scheme in the UK residential property industry and it determines the best estate & letting agents in the country, through research carried out amongst customers, who are asked a series of questions about the service they have received from their agent. This years’ competition saw 25,000 surveys, completed by agents’ customers.

Marshall Vizard are delighted to have been shortlisted, yet again, having won awards in 2012, 2013 and 2014. David Vizard, who runs the sales department at Marshall Vizard, along with colleagues, Sophie Newberry and Danielle Scott, says the key to their success is that they recognise that Estate Agency is more about people than property. “We try really hard to build relationships with all of our customers, working with them towards a successful conclusion in every transaction. We get involved in every aspect of the transaction from start to finish, ensuring that progress is made, dealing with problems if they arise and keeping everyone updated throughout”.

Sophie, who has been with Marshall Vizard for 4 years, added “We are very grateful to our clients, who have voted for us in such large numbers. To be shortlisted again this year is a real feather in our cap and proves that we consistently provide the top quality service that our clients expect.”

The regional and national winners in this year’s competition will be announced by Phil Spencer, everyone’s favourite TV Property expert, at the 12th annual ESTAS ceremony at the Hilton Park Lane on Friday 17th April. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.

If quality, award-winning service is important to you and you have a property to Let or Sell, then call Marshall Vizard to discuss your property on 01923 230302, or email them at watford@marshallvizard.com