Making our clients feel valued, cared for and respected is a cornerstone of the Medivet Partnership's culture. To complement this, we have been working hard at the further training and development
of our team's communication skills and levels of customer service and have developed the Medivet Client Services Charter Our charter sets out our commitment to the standards of service wee aim to
provide to both clients and staff requiring our support and/or assistance.
Transformation is the goal at Medivet The Charter clearly specifies service standards and behaviours that our clients can expect of staff. Medivet has invested heavily and made a commitment to
train all of its six hundred vets, nurses, receptionists and support staff in order to make the charter a living reality on the ground, A team of experienced trainers has been created to roll out
the training programme across all the Medivet hospitals, emergency centres and branches. Following completion of the Medivet Client Services Charter workshop program; each clinic is joined by an
experienced 'mentor' for a period of time to support the staff and guide them towards achieving the standards set by the charter.
Whilst the focus of the charter is the client, one of the key messages of the training is that our staff are our most valuable asset, hence the need to exceed the service expectations of the
internal client Staff are charged with the responsibility of reminding each other of the standards of the charter if the service expectations are not met internally.
Medivet partners view human resource development and organisational development as key processes for continued organisational success. Hence a wide program of management, leadership and
communication training alongside continuing clinical development. The Medivet Client Services Charter is seen as bringing all these and other management initiatives together in order to achieve the
ultimate Medivet product; service excellence.
450 Church Lane
0208 205 1778
199 Kenton Road
Tel 0208 907 8999
2a Pinner Green
Tel 0208 866 0727
386 Northolt Road
Tel 0208 422 4757
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Tel 0208 954 3113