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Watford Citizens Advice Bureau praised in national audit
The Watford branch of the Citizens Advice Bureau has been rated as one of the best in the country, despite handling twice as many calls last year.
The CAB was audited by the organisation’s London headquarters and received a mark of 92 per cent.
The test scrutinises the quality of service and the advice given in each area of the country, and revealed that the Watford branch had “little to improve upon”.
Figures from Watford CAB’s annual report show that it dealt with 4,500 clients in 2012, an increase of 107 per cent from 2011.
Bureau manager, Caron Williams, said: “I’m over the moon at the award, it is a tribute to all the hard work carried out by the staff and the dozens of volunteer advisors.”
The award was also praised by Watford Mayor, Dorothy Thornhill, who said: “This is excellent news for everyone involved with the CAB.
“You all work really hard and provide an invaluable service to the people of Watford, helping them through what can be very difficult times.
“I’m pleased your dedication to your work has been acknowledged and that we can say Watford’s CAB is one of the best in the country. Well done to everyone.”
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