New pothole reporting system promises 'better customer experience' (From Watford Observer)

• "You get updates through the website too. Everytime someone sneezes in the office! I like the website - it automates the tracking number and emails it to you so you always have a record of when you reported something. This doesn't replace the phone system, and it's been running for the last five years anyway. The old system had broken down, I believe, so they've overhauled something somewhere and now it's working again.
  You do know that when you phone up, it's someone on the other end sat in front of the same system, don't you?
  I like it as I can get in at 4am and report a problem I've seen on the roads before I forget about it."
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