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Watford Community Housing Trust tenants left without hot water for two weeks
A sheltered housing tenant has attacked the service of a Watford housing association after being left without hot water for more than two weeks.
Residents living in Woodfields, in George Street, have been only able to get tepid water from their taps after a boiler broke in late July.
Tenants in the development have been told the problem will not be fixed until at least Wednesday as new parts needed to be ordered for the repairs.
Kendrick Greene-Lingings, 68, a former revenues inspector for a coach company, said he expected a better service from Watford Community Housing Trust.
"All I can get is tepid warm (water) which is no good for washing greasy plates or washing for hygiene. It will be three weeks on Wednesday.
"There are so many things wrong with the housing trust. We don’t get a very good service and in return we get increases in service charges."
The housing trust said the boiler that broke down was one of four serving the development and that not all tenants in the development were affected.
It blamed the timescale in fixing the issue on the difficulty identifying the problem and then the waiting time for new parts to be delivered.
Gareth Lewis, Director of Property and New Business at Watford Community Housing Trust, said: "The problem is due to a build up of limescale on one of the four hot water calorifiers at Woodfields. This is a type of cylinder used for heating the water.
"In the meantime the three remaining calorifiers are working correctly, which means that the residents are not completely without hot water, but it does run lukewarm during peak times of usage. The faulty calorifier will be replaced on Wednesday.
"The problem was not easy to diagnose, and there is also a three-day delivery time for the parts we need, so there has been a delay in fixing this. We are sorry for the inconvenience to our residents."
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