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Thrive Homes tenants in Gosforth Lane, South Oxhey, 'suffering' due to flats' faulty security system
Residents are "paying more and getting less" after a faulty entry lock system to a South Oxhey block of Thrive Homes flats has jeopardised their security for weeks.
The Gosforth Lane residents are "suffering" since an entry system and the door handle to the flats broke about a month ago, says a South Oxhey councillor.
The Thrive Homes property has been left unprotected for weeks due to a delay in maintenance works being carried out. Councillor Stephen Cox said he contacted the housing association earlier this month about the problem, yet it has still not been fixed.
Councillor Cox said: "The residents are suffering as there’s no security. It’s just shambolic.
"The entry phone system is there for a purpose and it’s broken. I don’t really know whether that’s acceptable.
"I’m furious. It’s not right and they’re getting a very poor service. They’re paying more and getting less."
In March 2008 Thrive Homes purchased Three Rivers District Council’s entire housing stock, comprising of about 4,000 homes.
Councillor Cox said: "I came across it while I was outside leafleting one morning. I spoke to a PCSO there and he said he was investigating a local burglary. The next thing I know I then spot the old lock handle is not on these four flats.
"When I spoke to the residents, they tell me it has been like that for weeks."
The Labour politician said there’s a greater risk to the residents, and this problem should have been dealt with much quicker.
He said: "The rent was put up to cover services specifically so not only are they less secure, they’re not getting what they’re paying for."
Thrive Homes spokesman Sean Hughes said extra parts for the lock had to be specially ordered.
Mr Hughes said: "At Thrive Homes we make every effort to get repairs right first time, however on this occasion we had to source extra parts for the communal lock. The correct parts are on order and we expect the lock to be fully repaired by the end of next week."
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