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Call for refund in broken lock security row at Thrive Homes flats in South Oxhey
A housing association should give residents a refund after their "security was placed in jeopardy" for weeks, according to a local councillor.
The faulty entry lock system to a South Oxhey block of Thrive Homes flats was broken in August, yet it was not fixed until October 4.
The entrance to the Gosforth Lane properties was left unsecure for weeks as the housing association waited for a special mechanism to be manufactured.
Councillor Stephen Cox said that "quite clearly a refund is due", adding "it is obvious, I would have thought, that the tenants have been paying rent/service charges for a facility they were simply denied use of and which was supposed to be working for their safety and security. "In anyone's book that's a cast-iron reason to get their money back."
Councillor Cox said residents should get a refund, especially considering they recently had their rent increased to cover such services.
In March 2008 Thrive Homes purchased Three Rivers District Council’s entire housing stock, comprising about 4,000 homes.
The Labour councillor said he also thinks it is important for the housing association to hold replacement lock mechanisms, so as to avoid a delay in fixing the fault should it arise again in the future.
Councillor Cox said that if Thrive already had a spare lock mechanism, the delay would have been much less.
He added: "Had Thrive already had a spare lock mechanism, this most unfortunate issue would have been fixed in a jiffy rather than taking several interminable weeks during which, of course, tenants' security was placed in jeopardy."
Thrive spokesman, Rosie Salkeld, said: "Thrive will be happy to discuss this with any of the affected residents directly. A member of our Community Partnerships team will be in touch with them early next week."
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