Bus companies told to 'take better care of disabled customers' in Three Rivers

Bus companies serving Three Rivers have been told to "take better care of disabled customers".

At a meeting of Three Rivers District Council on Tuesday, politicians unanimously agreed to pass a motion tackling the "unacceptable treatment some disabled residents are subjected to by the local bus service".

The motion, proposed by the leader of the Liberal Democrat council, Ann Shaw, outlined some of the problems faced by disabled passengers on the local bus service.

The complaints included buses failing to stop for wheelchair users, buses refusing to provide ramp access for disabled people to access the bus and drivers claiming there is no room for a wheelchair, even when there is.

Another complaint is that buses fail to stop for residents with assistance dogs.

Speaking after the meeting, Councillor Shaw said: "I’m appalled to hear the first hand experiences of people who have disabilities who have not been given a fair chance to use public transport.

"These service providers need to take better care of disabled customers."

Approval of the motion means that the district council’s chief executive will contact local bus providers requesting they take the issue seriously, as well as Hertfordshire County Council asking it to use its influence to support Three Rivers’ efforts.

Comments (1)

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9:56pm Thu 12 Dec 13

PCllrRRidley says...

Who awarded the contract, not TRDC cllrs surely!!!
Who awarded the contract, not TRDC cllrs surely!!! PCllrRRidley

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