Watford General Hospital already improving care, says chief executive Samantha Jones

Watford Observer: Sam Jones, chief executive of West Hertfordshire Hospitals NHS Trust Sam Jones, chief executive of West Hertfordshire Hospitals NHS Trust

Work is already underway to address issues raised by a health watchdog about Watford General Hospital, according to its chief executive.

Samantha Jones said West Hertfordshire Hospitals NHS Trust had already recruited 160 new nurses to improve care at the Vicarage Road hospital.

Her comments come as the hospital failed to meet required standards in five of six key areas in a Care Quality Commission (CQC) inspection in December.

Following the release of the report, she said: "We welcome the Care Quality Commission’s report into Watford Hospital following a routine unannounced inspection in December 2013. 

"The feedback we received from the CQC highlights many strengths, including that our patients are treated with respect and are involved in discussions about their care and treatment.  They also said that our patients are able to influence how services are managed and that the organisation is well run.

"In addition, the CQC reported good feedback from the patients they met, with often very complimentary remarks about the attention and attitude of our staff towards them.

"Unfortunately, the CQC have raised a number of minor concerns, including in relation to staffing, the control of infections, record keeping and the way in which we manage risk.

"As a result, we have recently submitted a detailed action plan to the CQC which will also be shared with our trust board and partners.

"We were already aware of many of the issues raised by the CQC and work was underway to address them. This includes a decision taken by the trust board last summer to spend an additional £3.9 million a year to recruit 160 extra nurses. 

"We were also in the process of making significant changes to the way we prevent and control infections, with a specific focus on ensuring our cleaning teams meet the highest possible standards.  We have also put in place new training for our staff and our senior nurses undertake formal spot checks to ensure our wards and clinics are clean.

"We are committed to providing our patients with the very best care and we will ensure that our action plan is implemented in full and will share feedback with our patients, local people and partners."

Comments (6)

Please log in to enable comment sorting

11:59am Fri 14 Feb 14

TRT says...

What was it last time, then? 6 fails out of 6. Something to be proud of, obviously.
What was it last time, then? 6 fails out of 6. Something to be proud of, obviously. TRT

12:03pm Fri 14 Feb 14

Cuetip says...

"We are committed to providing our patients with the very best care ...''
''We are committed to reducing crime and making areas safe...''
''We are committed to delivering the best education for all ...''
''We welcome everybody regardless of sexual orientation, race, religion etc ''
I always thought it was their job and so why do they state the obvious.

I cringe when I see these statements because increasingly they sound empty and is merely designed to placate and reassure the public whilst nothing really changes and nobody ask any questions.

Many are increasingly attaching a badge of excellence even before they have got a building and may even start talking about taking action to do even better despite the badge of excellence.
"We are committed to providing our patients with the very best care ...'' ''We are committed to reducing crime and making areas safe...'' ''We are committed to delivering the best education for all ...'' ''We welcome everybody regardless of sexual orientation, race, religion etc '' I always thought it was their job and so why do they state the obvious. I cringe when I see these statements because increasingly they sound empty and is merely designed to placate and reassure the public whilst nothing really changes and nobody ask any questions. Many are increasingly attaching a badge of excellence even before they have got a building and may even start talking about taking action to do even better despite the badge of excellence. Cuetip

12:15pm Fri 14 Feb 14

newbie says...

Is she serious?? MINOR concerns?? They fail 5 out of 6 main points of interest and these are MINOR?? Someone has another person's records in theirs which could result in mistreatment and this is MINOR?? Minor incidents involve poor signage. not blood on the floor and low staff levels which could lead to a serious incident (death). I think Ms Jones needs to put her hands up and admit she hasn't been doing a very good job and needs help. I can't stand these typical, political answers that highlight all these great things they are doing and downgrading the seriousness of their faults. Take responsibility woman and get help for our hospital, our NHS!!
Is she serious?? MINOR concerns?? They fail 5 out of 6 main points of interest and these are MINOR?? Someone has another person's records in theirs which could result in mistreatment and this is MINOR?? Minor incidents involve poor signage. not blood on the floor and low staff levels which could lead to a serious incident (death). I think Ms Jones needs to put her hands up and admit she hasn't been doing a very good job and needs help. I can't stand these typical, political answers that highlight all these great things they are doing and downgrading the seriousness of their faults. Take responsibility woman and get help for our hospital, our NHS!! newbie

12:17pm Fri 14 Feb 14

TRT says...

Cuetip wrote:
"We are committed to providing our patients with the very best care ...''
''We are committed to reducing crime and making areas safe...''
''We are committed to delivering the best education for all ...''
''We welcome everybody regardless of sexual orientation, race, religion etc ''
I always thought it was their job and so why do they state the obvious.

I cringe when I see these statements because increasingly they sound empty and is merely designed to placate and reassure the public whilst nothing really changes and nobody ask any questions.

Many are increasingly attaching a badge of excellence even before they have got a building and may even start talking about taking action to do even better despite the badge of excellence.
Just leave it at the first three words.
[quote][p][bold]Cuetip[/bold] wrote: "We are committed to providing our patients with the very best care ...'' ''We are committed to reducing crime and making areas safe...'' ''We are committed to delivering the best education for all ...'' ''We welcome everybody regardless of sexual orientation, race, religion etc '' I always thought it was their job and so why do they state the obvious. I cringe when I see these statements because increasingly they sound empty and is merely designed to placate and reassure the public whilst nothing really changes and nobody ask any questions. Many are increasingly attaching a badge of excellence even before they have got a building and may even start talking about taking action to do even better despite the badge of excellence.[/p][/quote]Just leave it at the first three words. TRT

12:30pm Fri 14 Feb 14

TRT says...

newbie wrote:
Is she serious?? MINOR concerns?? They fail 5 out of 6 main points of interest and these are MINOR?? Someone has another person's records in theirs which could result in mistreatment and this is MINOR?? Minor incidents involve poor signage. not blood on the floor and low staff levels which could lead to a serious incident (death). I think Ms Jones needs to put her hands up and admit she hasn't been doing a very good job and needs help. I can't stand these typical, political answers that highlight all these great things they are doing and downgrading the seriousness of their faults. Take responsibility woman and get help for our hospital, our NHS!!
Yeah, the last two top executives tackled the issues.
10
They decided that there was insufficient management of risk, cleanliness, record keeping etc. so they immediately doubled the number of management positions. Unfortunately this meant that there were so many new managers that they needed to be managed, so the management needs of the managers were assessed by a management consultancy advisor and those needs were addressed with the appointment of a number of managers with responsibility for managing the other managers who could then manage the other issues.
"Finally", the management thought, "finally we can get down to managing the problems we're facing."
Then they looked at the hospital's bank balance.
"Oh dear," they thought, "we've not got very much money..."
So they managed to get more accountants in to account for the not very much money left. The accountants, of course, simply told them what they already knew, that the hospital had very little money.
"Tell us, accountants, wise financial wizards that you are, how do we get more money?"
"That's not our job", said the accountants, "We just count the beans. To save money you must ask an efficiency consultant,"
So that's what they did. Efficiency advisors were appointed, who reported to their managers, who talked with the managers and the managers of the managers and the chief manager.
"The problem", they said "is that the wage bill here is ENORMOUS! You need to cut down on administration staff. Buy computers, they can manage the records more efficiently that administration staff. You'll still need an administration manager though, because someone has to be accountable for mismanagement."
So, having finally got the management, accounting, administration, efficiency structures in place, they realised that the hospital was now severely in debt and the only thing they could do was to get in a specialist manager to sort out the whole mess...
GOTO 10.
[quote][p][bold]newbie[/bold] wrote: Is she serious?? MINOR concerns?? They fail 5 out of 6 main points of interest and these are MINOR?? Someone has another person's records in theirs which could result in mistreatment and this is MINOR?? Minor incidents involve poor signage. not blood on the floor and low staff levels which could lead to a serious incident (death). I think Ms Jones needs to put her hands up and admit she hasn't been doing a very good job and needs help. I can't stand these typical, political answers that highlight all these great things they are doing and downgrading the seriousness of their faults. Take responsibility woman and get help for our hospital, our NHS!![/p][/quote]Yeah, the last two top executives tackled the issues. 10 They decided that there was insufficient management of risk, cleanliness, record keeping etc. so they immediately doubled the number of management positions. Unfortunately this meant that there were so many new managers that they needed to be managed, so the management needs of the managers were assessed by a management consultancy advisor and those needs were addressed with the appointment of a number of managers with responsibility for managing the other managers who could then manage the other issues. "Finally", the management thought, "finally we can get down to managing the problems we're facing." Then they looked at the hospital's bank balance. "Oh dear," they thought, "we've not got very much money..." So they managed to get more accountants in to account for the not very much money left. The accountants, of course, simply told them what they already knew, that the hospital had very little money. "Tell us, accountants, wise financial wizards that you are, how do we get more money?" "That's not our job", said the accountants, "We just count the beans. To save money you must ask an efficiency consultant," So that's what they did. Efficiency advisors were appointed, who reported to their managers, who talked with the managers and the managers of the managers and the chief manager. "The problem", they said "is that the wage bill here is ENORMOUS! You need to cut down on administration staff. Buy computers, they can manage the records more efficiently that administration staff. You'll still need an administration manager though, because someone has to be accountable for mismanagement." So, having finally got the management, accounting, administration, efficiency structures in place, they realised that the hospital was now severely in debt and the only thing they could do was to get in a specialist manager to sort out the whole mess... GOTO 10. TRT

7:17pm Fri 14 Feb 14

watford gal says...

How can Ms Jones say that being short staffed is a minor issue ? I work at WGH and I can say for nothing that working on a ward that is short staffed is extremely stressful. How can we do our jobs to the best of our ability when we have no time for breaks and caring for more patients than we should. How can we give them the time they deserve? It is so hard to keep positive when it happens on a regular basis. Most of us try not to go off sick because we know our colleagues will suffer.
We work in buildings that are antiquated and falling to bits. We are constantly being provided with cheaper and cheaper stock to save money. And as for the new hospital...I will believe it when I see it. We've been hearing about it for years. I can assure the public that we do our very best in a hospital that is bursting at the seams. We can only hope the public value the excellent care that most of us strive to give.
How can Ms Jones say that being short staffed is a minor issue ? I work at WGH and I can say for nothing that working on a ward that is short staffed is extremely stressful. How can we do our jobs to the best of our ability when we have no time for breaks and caring for more patients than we should. How can we give them the time they deserve? It is so hard to keep positive when it happens on a regular basis. Most of us try not to go off sick because we know our colleagues will suffer. We work in buildings that are antiquated and falling to bits. We are constantly being provided with cheaper and cheaper stock to save money. And as for the new hospital...I will believe it when I see it. We've been hearing about it for years. I can assure the public that we do our very best in a hospital that is bursting at the seams. We can only hope the public value the excellent care that most of us strive to give. watford gal

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree