Care home residents not 'protected from abuse or the risk of unsafe care' says CQC

Care home residents not 'protected from abuse or the risk of unsafe care' says CQC

Care home residents not 'protected from abuse or the risk of unsafe care' says CQC

First published in News Watford Observer: Photograph of the Author by , Senior Reporter

A Watford care home has failed to meet the required standards in protecting its users from abuse or the risk of unsafe care.

Wisteria Lodge, in Brookdene Avenue, was found to have not met the required standards in three of the Care Quality Commission criteria, following an unannounced inspection in May.

The inspectors found people who use the service were not protected from the risk of abuse.

The report said the care provider had not taken reasonable steps to ensure that staff could respond appropriately to allegations of abuse or that people's human rights were protected.

In addition the inspection found Wisteria Lodge did not have an effective system in place to regularly assess and monitor the quality of service that its users received.

It further concluded people were not protected from the risks of unsafe or inappropriate care and treatment because care records were not always available.

The report stated the provider did not have an adequate system in place to ensure that records where held in such a way that they were accessible and located promptly.

However, the care home, which is run by T Chan Wan Fong and F Tin Chan Wan Fong, met the required standard in respecting and involving people who use the services, in the care and welfare of service users and in the requirements relating to workers.

The report said: "We asked the provider to tell us what they would do to meet the requirements of the law in relation to safeguarding vulnerable people from abuse."

It continued: "We asked the provider to tell us what they would do to meet the requirements of the law in relation to records being kept securely and could located promptly when required."

Wisteria Lodge is registered to provide accommodation and personal care for people with learning disabilities and autistic spectrums.

The inspector found that the service was providing the support people needed and that people were happy with the care that they had received.

The report also praised staff for being "caring and helpful".

Wisteria Lodge managers declined to comment when approached by the Watford Observer.

Comments (3)

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5:25pm Thu 14 Aug 14

bolshiera says...

Articles like this do not take into account that the inspection process has been far more in depth than clarifying if training or records are available and appears to me to be shoddy journalism: cut & paste from a CQC inspection report! A smallish home like this would not have been given the appropriate support systems to meet requirements as the CQC are more inspectorate in function than their supportive, educational function of yesteryear. Now the CQC have more regulatory demands placed on them, the relationship that a small business would have depended on is no longer a resource and many homes like these fall into serious concerns. Local councils fail to pick these up as they do not have the capacity to send staff to review placements and their own systems only pick up safeguarding when it is entrenched.
Less of highlighting minor failings in homes please WO and more of supporting care homes etc to get the necessary public / regulatory support to prevent abuse
Articles like this do not take into account that the inspection process has been far more in depth than clarifying if training or records are available and appears to me to be shoddy journalism: cut & paste from a CQC inspection report! A smallish home like this would not have been given the appropriate support systems to meet requirements as the CQC are more inspectorate in function than their supportive, educational function of yesteryear. Now the CQC have more regulatory demands placed on them, the relationship that a small business would have depended on is no longer a resource and many homes like these fall into serious concerns. Local councils fail to pick these up as they do not have the capacity to send staff to review placements and their own systems only pick up safeguarding when it is entrenched. Less of highlighting minor failings in homes please WO and more of supporting care homes etc to get the necessary public / regulatory support to prevent abuse bolshiera
  • Score: 7

10:29pm Thu 14 Aug 14

Dance Star says...

What makes things worse is that CQC and the rest of these so called professional organisations have not got a clue with what they are doing.

The criteria is changing all the time (moving the goalposts) because let's face it paperwork is a priority. You can't beat a bit of paperwork over sitting and interacting with an individuals who is meant to be cared for. Oh you also want proof that happens too. (don't forget the proof)

Like the above comment I too have noticed how the press or any other public news domain are always quick to pick on care homes who fail to get outstanding reports, but do we hear or read about the one's which do well? No of course not because that's not news is it?

Care Homes of any description appear to be getting poor publicity, but it is more a lack of understanding due to the changes CQC /Government bodies put in place if you took note of what legislation is in place half of it contradicts itself, Why? because they just have to keep adding more crap which no-one understands not even the people who write it.

Let's not go there with safeguarding either, as I think you will find safeguarding teams all over the country are failing vulnerable people on a daily basis! Oh do I hear CQC have picked up on this? no of course not we wouldn't want to rock the boat and show everyone they can't do their jobs properly either! not only that it would give the game away that they wouldn't now what they're doing either! So stop your crap with the small care homes and lets look properly at the amount of unnecessary deaths in Hospitals, and also have a little look closer to how CQC perform or don't would be more appropriate!

So it's not just care homes, it's the people who want things in place who have failed by bombarding too much crap which they think would look good!
A country where care has lost it's compassion and there is no care anymore because people have lost heart in a job they use to be proud of doing.
What makes things worse is that CQC and the rest of these so called professional organisations have not got a clue with what they are doing. The criteria is changing all the time (moving the goalposts) because let's face it paperwork is a priority. You can't beat a bit of paperwork over sitting and interacting with an individuals who is meant to be cared for. Oh you also want proof that happens too. (don't forget the proof) Like the above comment I too have noticed how the press or any other public news domain are always quick to pick on care homes who fail to get outstanding reports, but do we hear or read about the one's which do well? No of course not because that's not news is it? Care Homes of any description appear to be getting poor publicity, but it is more a lack of understanding due to the changes CQC /Government bodies put in place if you took note of what legislation is in place half of it contradicts itself, Why? because they just have to keep adding more crap which no-one understands not even the people who write it. Let's not go there with safeguarding either, as I think you will find safeguarding teams all over the country are failing vulnerable people on a daily basis! Oh do I hear CQC have picked up on this? no of course not we wouldn't want to rock the boat and show everyone they can't do their jobs properly either! not only that it would give the game away that they wouldn't now what they're doing either! So stop your crap with the small care homes and lets look properly at the amount of unnecessary deaths in Hospitals, and also have a little look closer to how CQC perform or don't would be more appropriate! So it's not just care homes, it's the people who want things in place who have failed by bombarding too much crap which they think would look good! A country where care has lost it's compassion and there is no care anymore because people have lost heart in a job they use to be proud of doing. Dance Star
  • Score: 10

6:59am Fri 15 Aug 14

garston tony says...

The previous two posters obviously have some connection to this area and I can only accept their comments as being as they say.

I do agree however that all too often the WO (and other press to be fair) try and sensationalise things when it is not necessary. The WO reporter was obviously trying to give the impression all was not well with the headline and the start of the article but in essence those living at this care home are being well looked after and all that is amis is more to do with admin and some training needs so that potential future problems (as opposed to current issues) can be identified if they occur.

Why the positive couldnt be the headline is a shame, but I wonder if the negative skew is there because the reporter doesnt believe a positive story would be of interest and if maybe the public are to blame for only being interested in things when there is something wrong
The previous two posters obviously have some connection to this area and I can only accept their comments as being as they say. I do agree however that all too often the WO (and other press to be fair) try and sensationalise things when it is not necessary. The WO reporter was obviously trying to give the impression all was not well with the headline and the start of the article but in essence those living at this care home are being well looked after and all that is amis is more to do with admin and some training needs so that potential future problems (as opposed to current issues) can be identified if they occur. Why the positive couldnt be the headline is a shame, but I wonder if the negative skew is there because the reporter doesnt believe a positive story would be of interest and if maybe the public are to blame for only being interested in things when there is something wrong garston tony
  • Score: 7

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