We hear nothing but complaints about our local services but our family have had two examples of outstanding service in Herts over the past fortnight.

Firstly a Driver and Vehicle Standards Agency tester called Rebecca stayed after hours at the test centre in Watford to test my daughter for her driving licence when a colleague had to rush off to a hospital emergency.

Then a criminal stole our number plates and went on a crime spree and within days they were caught by Herts Police.

Thank you to all the hard working staff at those agencies doing their best to assist the Herts community during such a time of austerity and cuts.

Lizzie Allen, Berkhamsted