A grandmother who was left feeling “picky and unreasonable” after builders botched her new kitchen has won her appeal.

Sarah Greer, of Nascot Wood Road, Watford, paid £18,289 for the kitchen from Wren in 2016.

But she has had nothing but problems and has spent the last two years fighting the firm, based in Apsley.

The fitters left scratches on appliances, glue on table tops and cracks in the walls, as well as causing water damage.

But after taking her case to the Furniture Ombudsman, Wren was finally ordered to refund her money and remove it.

She said: “What I thought would be happy times in a new kitchen, the hub of the house, our family would have had two years of enjoyment.

“But I hate the kitchen and struggle to clean it because I hate it so much.

“This has been a dreadful time. I have given up two years of worth of annual leave for this saga, and it’s not over yet.

“I have aged over this debacle.

“I am devastated this has happened to us and feel totally sick to the stomach on how Wren have treated us to this day.”

The 52-year-old says she is still waiting for an apology from Wren Kitchens.

“They made us feel as if we are picky and unreasonable,” she added. “They are trying to make it so difficult.”

She has now bought a new kitchen from Wickes, which will arrive one week after the old one is removed.

But this has plunged the family into extra uncertainty as they will be left without a kitchen.

Her daughter, Mollie Greer, 21, who lives in the house, is worried about how she will feed her son, 21-month-old Jack,

Mrs Greer added: “She has asked me ‘what are we going to do?’

“How will she feed Jack and make sure he’s okay especially with no water or a fridge to keep milk cool?

“As her mum this makes me very depressed - I do not have the answers or the remedy for her.”

Sarah’s husband Derek, 55, has also been hit hard by the situation.

She said: “My husband has also found this a very hard time.

“We have had to pay cash for new kitchen and we now have defaults on our credit.

“He is a very proud hard working man and this has taken its toll on him.

“I’m not a kitchen fitter but even I know you have to disconnect hobs, sinks and remove worktops.

“I would have thought that if they were sorry in any way they would be bending over backwards to help us.”

Alexandra Dobocan, head of communications at The Furniture Ombudsman, said: "Whilst we don’t share details about individual cases, we have helped Wren and many other similar businesses, and their consumers.

"Resolving disputes amicably using a method of conciliation and adjudication.

"On some occasions we have found in favour of the consumer, and on other occasions we have found in favour of Wren.

"Where we have found in favour of the consumer, our experience of Wren has always been positive, in that they have always complied fully with our decisions and any awards that we have made."

Wren Kitchens have been contacted for a comment.