The Watford Observer has obtained video footage from its sister newspaper The Southern Daily Echo of the Christmas theme park that has attracted thousands of complaints from disgruntled visitors.

Lapland New Forest in East Dorset opened its gates at the weekend, but has been blighted by complaints over health and safety issues and treatment of animals.

Visitors have also described having to queue for hours to see Santa who was spotted smoking outside his “grotto”; how food, drink and toys ran out; and seeing Santa and his elves involved in scuffles with furious visitors.

Up to 50,000 people are believed to have pre-purchased tickets bringing in more than £1m for the organisers - are you one of those who planned to visit the grotto? Fill out the comment form below and tell us.