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After 25 years of looking after the rich and occasionally famous in luxury hotels in London, Scotland & Wales Michael has looked after the rich and famous at The Three Crowns in Bushey Heath since 2003.
As well as serving the community at large Michael has served time as a Watford FC season ticket holder and makes up in enthusiasm what he lacks in skill in his own Tuesday night games
“I like to treat customers the way I`d like to be treated and my blog will simply be about the daily life in a community pub and my efforts to convince those that I pay money to that I am a customer too.”
Fans of call centres, company policies and the word no may wish to log off now.
Posted at 10:44am Friday 30th September 2011
On a balmy September evening in 2007 I was in Paris with 20,000 other Scots for one of our nations proudest sporting moments when we beat a French team that the year before had been watched by billions in the final of the 2006 World Cup To the tune of the traditional Cuban folk song `Guantanamera` we serenaded our French hosts with our own lyrics “ Deep fry yer croissants, we`re gonnae deep fry yer croissants”
Posted at 10:45pm Friday 12th August 2011
‘What can I get you John ?’ ‘ Eh, the names Phil and I’ll have a diet coke please ’ replied John, sorry I mean Phil.
Posted at 3:50pm Tuesday 2nd August 2011
After several days of hobbling around with a swollen leg I was finally nagged into promising to visit a doctor.
Posted at 9:30am Thursday 21st July 2011
At The Three Crowns we sell Coca Cola both full fat and the skinny variety. We sell it because our customers ask for it and like it; I could save a couple of grand a year by switching to the other team and even more by siding with Mr Branson but would our customers like it?
Posted at 10:01pm Saturday 19th February 2011
At the tail end of last year our 6 year old ice maker gave up the ghost and decided to go to the great scrap heap in the sky, my footballing mate Bill Samways who knows a bit about electrical things ( they named Samways Electrical Services after him) had been and had a poke around and pronounced it as beyond repair.
Posted at 11:44pm Thursday 9th December 2010
I had only been to Norway once before, September 2005, to see Scotland beat Norway 2-1 and effectively end their chances of qualifying for the 2006 World Cup.
Posted at 11:13pm Friday 3rd December 2010
A lot of people knock budget airlines but let me ask you, given the choice between a day trip to Brighton or a weekend in Oslo which would you rather invest £32.99 in ?
Posted at 9:44pm Thursday 30th September 2010
By Spring 2001 all bids had been submitted and we were in limbo concentrating on running the hotel which had taken off beyond all expectations and preparing for The Wales Open which was due to be staged at the beginning of August.
Posted at 5:44pm Tuesday 28th September 2010
As 2000 progressed the guidelines for the bid started to change somewhat as I suspect the decision makers came to value what the impact of hosting The Ryder Cup meant to both the host nation and the host venue
Posted at 10:07pm Saturday 25th September 2010
By late Spring 2000 we were preparing for our first test, by staging the inaugural Wales Open with a field of 168 golfers, £1.25 million prize money and big names including Seve Ballesteros, Ian Woosnam & Sam Torrance.