London Northwestern Railway has committed to having an overhaul of its services following months of disruption for commuters.

It comes after a recent survey by the National Rail Passenger Survey found the rail franchise had seen the biggest fall in passenger satisfaction of any rail franchise in the country.

This is due to commuters up and down the country including Watford, Bushey and Kings Langley having faced numerous cancellations and disruption to LNWR services after a new timetable was introduced in May 2019.

This reached boiling point in the last week of October 2019, when furious commuters were caught up in delays on the railway due to a lack of staff.

But following a meeting between company bosses and the Mayor of Watford yesterday (Wednesday), the rail company is set to conduct “significant” improvements to its service.

This includes longer trains at rush hour and more services for Bushey when a new timetable is introduced in May.

There will also be changes to the Abbey Line, including more modern ‘Class 350’ trains and a £250,000 investment to restoring the station facilities at Bricket Wood, which will include a heritage centre.

LNWR is also set to introduce new train stock from next year.

Liberal Democrat Mayor of Watford Peter Taylor said: “For too long commuters in our town have had to put up with an extremely unreliable train service. I am pleased to hear that London Northwestern accept that things must improve.

“We must see improvements to the service so that people in our town can have a rail service that they can depend upon. I’ll continue to press LNWR bosses until we see a much better service.”

Last month crisis hit Northern Rail was stripped of its franchise after years of delays and cancellations to its services.

Mr Taylor said that if big improvements were not made to LNWR services, the Government “must consider intervening”.

He added: “All people want is for a train service that is reliable and affordable. At the moment, they are not getting this.

“People using local train services deserve much better.”

During Prime Minister’s Questions yesterday Watford MP Dean Russell said commuters are “fed up” with poor services and asked if Boris Johnson agreed that rail franchises who don’t deliver cannot assume they will keep their contract if they don’t sort out their issues.

In response, Mr Johnson said this was “absolutely” the case and the Government is putting £48 billion into improving railways across the country as part of a “infrastructure revolution”.