A new survey has been launched following the disruption to train services this week.

Numerous trains were cancelled on London Northwestern Railway (LNR) services, affecting commuters up and down the country including those in Watford, Bushey and Kings Langley travelling to Euston.

The new survey, introduced by Liberal Democrat parliamentary candidate Ian Stotesbury, will look at train performance following the disruption.

Cllr Stotesbury said: “I commute every day from Watford Junction and the service that is provided at the moment isn’t good enough for the millions who make journeys every year.

“That’s why we want to know what people think about train services in the town.

“We want to know whether they have seen more disruption recently and we want to know what they want to see improved about train services at the moment. Passengers in Watford deserve a reliable train services they can afford.”

Ever since a new timetable was introduced in May this year there has been on-and-off disruption to LNR train services that has lasted for months.

And cancellations to services this week come following a shortage of train crews. Drivers and guards have not been at work this week due to terms and conditions in existing contracts regarding the number of staff able to take leave simultaneously.

In a statement earlier this week Francis Thomas, head of corporate affairs at West Midlands Trains, said: "We wholeheartedly apologise to our passengers who have been caught up in disruption this week and whose journeys have not been as good as they should have been.

"The timetable we were required to introduce in May 2019 did bring many benefits and has allowed us to carry 150,000 more passengers across our network.

"Unfortunately the timetable also brought in a layer of complexity. This has meant that when something goes wrong on the network, the knock-on effects are more significant and the disruption caused is greater than it would previously have been. This is what has been happening this week.

"We fully acknowledge this timetable is not working as it should be. We are taking steps to fix it as quickly as we can by reducing this level of complexity at the next timetable change in December.

"Some of this week's problems have been caused by shortage of available train crew and we are doing all we can to mitigate this. We have been deploying driver managers and managers with conductor competency to cover gaps wherever possible and we are continuing to work on solutions.

"We are working extremely hard to improve our current performance but while this process continues we offer our sincere apologies to passengers who have experienced issues with their journeys."