A man whose takeaway dinner was ruined due to a missing burger has finally been refunded by Just Eat – but only after threatening legal action.

Malcolm Till, from Watford, said he ordered a Burger King meal through the delivery app on August 12 at around 5.45pm.

Mr Till said he ordered a large meal for himself and single burger for his friend, which came to £14.27 and arrived an hour later.

Mr Till said he received his meal but there was no burger for his friend. He said he then spent the next two hours of his evening going back and forth between Burger King and Just Eat about the missing burger.

He said as a result his meal went cold and had to throw it away. He said both companies were "passing on the blame" between each other and that no resolution was offered.

He added: “They have made no contact with me whatsoever and for two hours they sent me round in circles, referring me to customer service and then to go online. In the end I gave up."

He said he then spent the next morning and afternoon getting in touch with Just Eat's customer service team again to request a refund.

But he said no resolution was reached and Just Eat only offered him £1 credit to his account. After Mr Till's claim about the credit, Just Eat said they offered him credit worth £9.29.

Mr Till said on August 17 he took out a small claims court proceeding against Just Eat and told them he was taking legal action. He claimed the company responded and offered to pay the £25 and send a refund for the meal as long as he dropped the claim.

Mr Till said he wasn't willing to drop it unless he received his payment first. Mr Till said Just Eat then requested a 14 day extension on the appeal.

But on August 25 Mr Till said he received a refund for the meal and the court claim and has confirmed he settled the court action.

A spokesperson for Just Eat also confirmed the issued refund and that there is no claim against the company.

They added: "We want our customers to have a positive experience when ordering their food online and we are sorry to hear that in this case, this customer's experience did not reflect the high standards we would hope to deliver."

Mr Till said despite the settled case he was still "appalled" by the company's customer service.

A spokesperson for Burger King said: "Burger King UK is committed to delivering the best customer experience and high-quality meals.

"If items are missing, we advise customers to submit a complaint direct to the delivery partner from which they ordered their meals, in order to resolve the issue in real time."