An 80-year-old man has been left "staggered" after an Asda van hit a large stone in his front garden before driving off.

Brian Gray told the Observer it happened in Rosemarie Close, Leavesden, more than four weeks ago but the supermarket has still not properly responded.

He said: "I'm astounded that a company like Asda would totally ignore something like this.

"It's basically saying they are giving their drivers carte blanche to drive on to people's properties and not give a damn."

Brian, who has lived in Watford and Leavesden for 27 years, added: "He hit this stone - which is a really heavy stone - and didn't stop at all and he must have done some damage."

Watford Observer: Brian Gray from Leavesden.Brian Gray from Leavesden.

The father-of-three said he had been in contact with Asda five times and was eventually told his complaint had been upgraded to urgent.

But despite being told the depot manager would call "immediately" he has still not heard back.

"At least they should have the decency to apologise if nothing else," Brian added.

The incident is said to have happened at 4.45pm on May 13.

After being approached by the Observer, an Asda spokesperson said: "Whilst we know our drivers are the best around, accidents can happen and we are very sorry that an ornament in Mr Gray’s drive was damaged.

"We have offered to pay the cost for a replacement, and to ensure we can look into incidents quickly we would remind our customers to call us straight away should they be unhappy with a delivery."